Riverside Terms & Conditions

Dogs:

Well-behaved and clean dogs are always welcome to stay and there is a charge of £10 per night (please ask if you require water for your dog or a towel if they are wet from a walk!).  We do ask however, that they are not left unattended in the rooms and are persuaded not to go on the furniture and bedding!  They are more than welcome to join you when you are dining – we have a couple of dog-friendly areas.

Additional Beds for Children:

Some of our rooms can accommodate additional beds. These are charged at £15 per night B&B for children under 12.  Children under the age of 12 years are required to stay in their parent’s room.  Cots and baby monitors are free.

Cancellation Policy:

Please note that our cancellation policy is 7 days.  Should you need to cancel your booking within 7 days of your intended arrival, full payment for your booking will be due if we are unable to re-sell the room for you.  If you are booking within the 7 days, then full payment is due upon making your reservation.  For discount bookings via our website (Advance Purchase Bed & Breakfast) – cancellations are non-refundable and non-transferrable.

Check In and Check Out Times:

Our check in time is 3pm, however if you wish to arrive earlier, we will make every effort to get your room ready for you – please let us know in advance.  Should the room not be ready, we will happily look after your luggage for you.

Check out time is 11am.  Please ask if you would like a later check-out and we will do our best to accommodate you.  This will depend however on our room availability.

Words from our guests

Perfect Mortimer Trail Stopover.  
This place is superb. Great staff (shout out to Molly and Lydia - thank you both.) Food good. Location stunning. Stayed in Hayloft Suite - super too. And the food is local and legit. If you're doing the Mortimer Trail it’s the perfect place to stop at halfway point. Highly recommend.
Claire R- TripAdvisor - (March 2018)

Words from our guests

The food here is seriously good. 3 of us had the braised beef as a main. You could have cut the meat with your fork - it just fell apart. It was absolutely delicious!. Really can't rate this place highly enough and good value too
Evans 21 – TripAdvisor – (March 2018)

Words from our guests

It was a very cold weekend but the accommodation was beautifully warm and very comfortable. Two of our party are vegan and the chef produced a vegan menu with a choice of 2/3 items for each course. On Sunday morning, they even helped us to dig our car out of the snow!  
 Linda – Booking.com – (March 2018)

Words from our guests

The staff especially Lydia were brilliant and really friendly. They made both us and our Crufts bound pup so welcome.  
John – Booking.com- (March 2018)

Words from our guests

Excellent bedroom and bathroom. Liked fresh milk in fridge. Loved the toiletries. Good quality tea. 
Julie – Booking.com- (February 2018)

Words from our guests

Our second stay here, we will definitely be back. great food, lovely atmosphere.  Lovely walk in shower, comfy room. Lovely dining area. Superb food.
Mags – Booking.com – (February 2018)

Words from our guests

Staff attentive. Warm fires. Dogs allowed in bar. The roast pork was superb.
Noshy – TripAdvisor (January 2018)

Words from our guests

A perfect place to getaway - breakfast was amazing and being Gluten free they were more than happy to change things to help. You only need to let them know and they will do !
Michelle – Booking.com (January 2018)

Words from our guests

I cannot fault this place. The location is perfect. The food and choices are excellent. Has good wine list staff very attentive and give excellent service.
Ib4474 – TripAdvisor (January 2018)

Words from our guests

Just beautiful food and service every time we visit. Not just my own food, but every meal I ever try of any of our party has been beautiful. Can't recommend enough.
katmckenna200 – TripAdvisor (January 2018)

Words from our guests

The staff are incredibly attentive and made you feel not only welcome but also special. The accommodation in the Hay Loft was perfect with lovely views of the close (very!) river. Very well decorated and fitted out for the modern discerning standards expected by seasoned travellers. Very homely.
cricketfan1 – TripAdvisor (January 2018)

Words from our guests

The food is top notch, with more than generous servings. I’d recommend the Mutton! All in all, very impressed and will definitely be returning/recommending.
James D – TripAdvisor (December 2017)

Words from our guests

One of my daughter's said your Wye Valley Stout Parfait and Crumbs was the best dessert she has ever eaten in her life! 
Rob from Lincoln  (December 2017) 

Words from our guests

The attentiveness, professionalism and general atmosphere of calm (even when busy!) displayed by all the staff was lovely, and all in a beautiful location.
Dr Reardon (Aug 2017) 

Words from our guests

Back for a third year for an excellent lunch.
Pinkertonx - Tripadvisor (April 2017) 

Words from our guests

Fantastic food. Dinner was great. Smoked belly pork was astounding. Mutton was delicious. Blue cheese ice cream a bit out of the ordinary but amazing.
Malcolm C - Tripadvisor (March 2017) 

Words from our guests

Sunday lunch. What a beautiful location, delicious food, attentive staff - perfect! Great quality home grown produce makes a very tasty lunch. We will be back!
Lynncliffo - Tripadvisor (August 2016) 

Words from our guests

It is great to see somewhere so committed to using local produce, but most importantly making it so good to eat - we could happily have ordered every option on the menu!
Ben P – Tripadvisor (August 2016) 

Words from our guests

The menu was inventive without being outré and each course was a delight with well thought out and interesting flavour combinations making beautifully balanced dishes.
HughStew - Tripadvisor (June 2016)